ORDERING AND SHIPPING - RETAIL
TO PLACE AN ORDER, CALL 503-493-9258 or EMAIL US through our CONTACT page. Natural Burial Company staff can answer any questions you might have regarding the shipping or use of our product, including how to use it. Visit the NATURAL END MAP for natural service providers and cemeteries that offer natural burial.
ORDERS MAY BE PAID USING VISA or MasterCard, PayPal, or in advance with cash, check or money order. Orders for funeral merchandise must be paid for before orders are shipped. Wire transfers incur an extra $40.00 processing fee.
ORDERING AND SHIPPING - WHOLESALE
CONTACT THE NATURAL BURIAL COMPANY to find the nearest wholesale distributor in your area.
FEDERAL LAW REQUIRES funeral homes to accept any casket you purchase without charge or penalty to you. If a funeral home refuses to accept one of our (or anyone elses') coffins, please contact us for assistance. You don't have to be present for the delivery. A funeral provider’s refusal to use third party merchandise until the consumer has inspected it may place an unreasonable burden on consumer choice, in violation of Section 453.4(b)(1) of the FTC Funeral Rule.
RESIDENTIAL DELIVERY has a surcharge levied by the carrier (except for US mail). Each carrier has a different charge, estimated at the time of order. Delivery to a business during normal business hours will save you money and the business can be any commercial location of your choosing, where an authorized representative can sign for the contents. You - or your agent - must still inspect the product within 72 hours or waive the right of return-for-damage.
DELIVERY TIMES FOR COFFINS
Standard Delivery - Aprox. 4-7 business days, depending on location. Charges vary so call for quote. Average shipping is 125.00-200.00. Delivery to a residence is extra.
Expedited Delivery - 24-48 hours. Expedited delivery orders must be placed before noon, Eastern Standard Time (EST). Charges vary, subject to shipper's quote when you place your order. Expedited delivery is not available in all areas but we'll do our best to get it there when you need it.
DELIVERY TIMES FOR ALL OTHER PRODUCTS
All other items are shipped Fed Ex, UPS, or US/Royal Mail. Shipping charges vary by item and most are either calculated in your shopping cart or quoted by us via phone or e-mail at the time of order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Overnight and Express Mail are available for coffins, urns and other items if requested at time of order. Additional charges will apply.
RECEIVING AND RETURNS
No returns accepted on funeral or burial goods unless due to damage during shipment. Shipments must be inspected upon arrival and damage reported within 72 hours of delivery by contacting us directly via telephone or e-mail for a return authorization and replacement.
We will pay return shipping costs and give full credit or replace the item if you receive the wrong product as a result of our error. Some vendors do offer a money-back guarantee. If so, those terms will be noted on the individual item's page.
All Custom Orders are considered "delivered" at time of order. Custom orders are shipped fully insured and any damaged-in-transit goods will be replaced or refunded at the artist's discretion.
Your personal information provided as a result of this order will never be given, sold, or otherwise released to third-parties without your written permission except as required by law.
GENERAL NOTICE AND CALIFORNIA RESIDENTS: THE SELLER IS NOT A FUNERAL DIRECTOR AND IS NOT LICENSED BY THE DEPARTMENT OF CONSUMER AFFAIRS, AND MAY NOT OFFER OR PERFORM FUNERAL SERVICES. STATE AND FEDERAL LAWS PROHIBIT A FUNERAL DIRECTOR FROM CHARGING HANDLING FEES FOR A CASKET SUPPLIED BY ANOTHER PARTY. THE MONEYS RECEIVED BY THE SELLER FOR THE PURCHASE OF A CASKET ARE NOT SUBJECT TO STATE LAW GOVERNING MONEY HELD IN TRUST. THE SELLER IS NOT BOUND BY STATE LAWS OR REGULATIONS THAT GOVERN FUNERAL HOMES AND CEMETERIES. THE PURCHASER ENTERS THIS AGREEMENT AT HIS OR HER OWN RISK. FOR MORE INFORMATION, CONTACT THE OFFICE OF THE DISTRICT ATTORNEY IN YOUR COUNTY.
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